JLab delivers the personal tech that consumers want: Headphones, earbuds, gaming gear and office accessories. We’re innovating absolutely everything to make way better personal tech – straight from the Lab.
You may exchange or return merchandise purchased on JLab.com for a full refund, less original shipping charges, based on original form of payment, within 30 days of the purchase date. You are responsible for the shipping charges incurred both on your original order as well as the charges to get the product back to us.
Read Oct 4, 2026 on trustpilot.com. Trustpilot’s figure, not ours.
Questions
Does JLab have a promo code right now?
Not a code. JLab is running a sale that needs no code: “Shop our sale and save big on top-rated headphones and earbuds while supplies last.”. We read it on JLab’s site on Oct 4, 2026.
What are JLab’s shipping terms?
JLab says: “FREE SHIPPING (2-7 business days) applies to” (jlab.com/policies/shipping-policy)
What is JLab’s return policy?
JLab says: “You may exchange or return merchandise purchased on JLab.com for a full refund, less original shipping charges, based on original form of payment, within 30 days of the purchase date. You are responsible for the shipping charges incurred both on your original order as well as the charges to get the product back to us.” (jlab.com/policies/refund-policy)
How do I contact JLab?
You can email customerlove@jlab.com, or use the help centre at jlab.com/pages/contact.